*Strategic Initatives noted with "(SACS)" denotes specific Southern Association of Colleges and Schools goals.
Strategic Initiative #1: Expansion of OMNI
Expand the use of the OMNI system to optimize organizational performance and best serve other business units and areas within the University.
Key Focus Areas
- Provide accurate, timely, and convenient access to OMNI information.
- Collaborate with internal stakeholders to enhance decision-making.
- Implement new services based upon value-added and customer needs.
- Eliminate duplicate processes between campuses and the OMNI system.
- Leverage existing and emerging technologies to improve OMNI-supported administrative functions (SACS).
- Increase knowledge and customer convenience through training and expanded web-based services.
Expected Outcome
Enhanced system capabilities and improved operational efficiencies based on value-added and customer needs, as evidenced by:
- Better system accessibility
- Process improvements
- New service offerings
- More integrated business information with less functionality gaps
- Improved communications
- Updated support services
Strategic Initiative #2: Effective Support for OMNI
Create an organization recognized for its effectiveness in supporting and facilitating requirements of the University.
Key Focus Areas
- Effectively manage project priorities.
- Evaluate current business operations to determine efficiencies and mode of operation (SACS).
- Improve effectiveness of ERP business equipment and tools (SACS).
- Enhance documentation of internal ERP business processes (SACS).
- Retain a skilled workforce.
Expected Outcome
A high-performing organization recognized for its effectiveness in supporting the University community, as evidenced by:
- Process improvements
- Employee performance effectiveness
- Overall customer satisfaction
Strategic Initiative #3: Disaster Recovery
Provide for critical business continuity during possible campus disasters or disruptions.
Key Focus Areas
- Build and maintain a remote data recovery site and equipment.
- Develop plans for access and use of a remote site.
- Establish alternative business processes during service disruption.
- Perform periodic testing of the plan and equipment.
Expected Outcome
Minimized business risk associated with service interruption, as evidenced by:
- Acquisition of remote data recovery site
- Successful testing results
- Continuing maintenance of a disaster recovery plan